Help

• General
  • 100% Satisfaction Guaranteed
  • Our Promise to You
• Search Help
• Check-Out Process
• Ordering:
  • Secure Ordering
  • Order Status & History
  • To Cancel An Order
  • Payment Options
  • Sales Tax
  • Large Orders Advisory
• Shipping Information
  • Delivery To Alaska, Hawaii & U.S. Territories
  • International Addresses
  • Post Office Boxes
  • Delivery Charges
  • Additional Charges
• Return Policy
• Technical Support

General

100% Satisfaction Guaranteed
At Parker’s Pantry and parkerspantry.com, we want you to be 100% satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Our products are fully guaranteed against any defects, faulty workmanship and loss through shipping. And, we stand behind our delivery. If your package is not delivered when we said it would, then the shipping is free. If you have questions about our products, e-mail us and we'll get the information for you. You can be sure your order is secure. Our checkout process is equipped with the latest technology to help protect against any fraudulent activity.

For questions, contact us via e-mail or call toll free at (800) 240-2199, 24 hours a day, 7-days a week.  For callers outside the US and Canada, please call (248) 922-5936. Our customer assistance hours are Monday-Friday 8 a.m. - 8 p.m. EST, Saturday and Sunday 8 a.m. - 5 p.m. EST.

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Our Promise to You
At Parker’s Pantry and parkerspantry.com we respect your privacy. Our Internet web-site is meant to provide a service to you. In order to provide you with the best products, timely information and quality customer service, we record a variety of information from your visit to our site.  When you purchase products from Parker’s Pantry, we collect your name, address, telephone number, e-mail address and credit card information. We use this information to fulfill your order and to communicate with you about your order. In fulfilling your order, we share your personal information with outside parties only to the extent necessary to fulfill your order. 

Your First Purchase from Parker’s Pantry or parkerspantry.com
We use the information you provide to:

• Place you on our e-mail list to receive special offers and updates about products and services, unless you edit your subscription profile at the time your order is placed.
• Place you on our direct mail/catalog list to receive from us direct mail and printed catalogs with special offers and updates about products and services.

If you have purchased a product from a Parker’s Pantry or parkerspantry.com before, your subscription status will remain unchanged, unless you edit your ‘My Account’ profile at the time your order is confirmed.

Whether you are making a first purchase or any subsequent purchase, if you later decide that you want to be removed from any list, e-mail customersupport@parkerspantry.com or call customer service toll-free at 1-800-240-2199.

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Search Help

Brand Search / Price Search
You can search brands from a-z, z-a or by price low to high or high to low. Use the “Shop By” drop down at the top right side of each page within each department to list the products alphabetically starting at ‘A’ or ‘Z’ or by price starting at the lowest or the highest.

Keyword Search
Our Keyword Search allows you to search our extensive list of products simply by typing into the search bar, located at the top left hand corner of each page, words that explain what you are looking for. For example, if you type “food processor,” your search results will list all the food processors we offer. If you’re looking for nonstick cookware, type "nonstick" to view our line of nonstick items.

Department Search
Our products are conveniently categorized into Departments, listed on the left hand side of the pages. If you are searching for a pan, but you’re not sure what kind to buy, browse through our Cooking department. Or, if you are thinking about grilling outdoors, you can search through our complete Outdoor Cooking department. Each department is listed on the left-hand side of our home page and each of the department pages also.

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Checkout Process

1. When you want to buy an item, click on the "add to cart" button. This places the item in an electronic shopping cart.
2. After you've finished shopping, select "Checkout" from the shopping cart page.
3. In Checkout, we will ask you for your name, billing address, credit card number and shipping address. If you have concerns about submitting your credit card information online, please read our secure ordering policy. We will also ask you if you would like the item gift-wrapped, and how you would like it shipped.
4. Then, you'll be shown the total amount of your order, including sales tax (MI shipments only) and shipping charges. If the information is correct, click "Submit Order." If any of the shipping or payment information is incorrect, you can go back and adjust information on previous pages. You can also cancel the order at this point.
5. Once you have looked everything over, click on "Place Your Order" and a page will appear that confirms your order. We will also confirm your order via e-mail within 24 hours.
6. When your order is complete and shipped from our warehouse, we will send you a confirmation e-mail.
7. If you still have questions about how to purchase an item at parkerspantry.com, please send us an e-mail using contact us. Or, call us toll-free at 1-800-240-2199.
   
   To order by phone, please call: 1-800-240-2199.
   
   For callers outside of the US and Canada, please call (248) 922-5936. Our Customer Assistance hours are Monday-Friday 8 a.m. - 8 p.m. EST, Saturday and Sunday 8 a.m. - 5 p.m. EST.

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Ordering

Secure Ordering
Credit card security is one of our top priorities at Parker’s Pantry and parkerspantry.com, and that is why we guarantee 100% secure ordering for all of our customers. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode.  In the event of unauthorized use of your credit card, please notify your credit card provider immediately in accordance with its reporting rules and procedures.

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Order Status & History
Order Updates 
We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.

*Excluding items shipped from vendor.

Registered Customers 
You are able to review your web order history online by clicking here.

Non-registered customers  
Do not have online access to order status and history. If you would like to register as a Parker’s Pantry customer, click here. If you do not wish to register, you may request order information by calling 1-800-240-2199, or by sending an e-mail. Please provide the order confirmation number you received when placing the order in question, so we can respond more quickly and accurately.

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To Cancel An Order
If your order has not shipped, you may cancel it for any reason.  Cancel your order by calling 1-800-240-2199.  You may cancel 24 hours a day, 7 days a week. Please have your order number ready for faster, more accurate service.

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Payment Options
Credit Cards
Parker’s Pantry and parkerspantry.com accepts the following credit cards for online purchases:

• VISA
• MasterCard
• Discover
• American Express

The total dollar amount of your order is allocated at the time your card is approved. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards
Payment is deducted from your account at the time your card is approved.

A receipt is included with each order.

Shopping at Parker’s Pantry and parkerspantry.com is safe and secure; for details, please review our security and privacy information.

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Sales Tax
Sales tax is automatically calculated and applied to your parkerspantry.com order in accordance with the regulations of the state in which your shipping address is located. The amount is specified in the "Sales Tax" field of your online purchase summary.  Michigan orders include the 6% required sales tax.

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Large Orders Advisory
In order to provide the best possible service to all our customers, we reserve the right to limit order quantities. To place a large order for corporate giving, please call 1-800-240-2199.

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Shipping Information

Our shipping and processing rates cover the expenses incured in processing your order, packing the purchased item(s), transportation and related overhead. Standard rates are based on the merchandise total for each delivery address as detailed below.

• Up to $25.00 Standard shipping is $6.99
• $25.01 - $50.00 Standard shipping is $9.99
• $50.01 - $100.00 Standard shipping is $11.99
• $100.01 - $150.00 Standard shipping is $14.99
• Over $150.01 Standard shipping is 10% of the total merchandise.
• Over $500.00 Standard shipping is 8% of the total merchandise.